Our Guarantee

 

GUARANTEED 98% UPTIME

  • Based on quarterly assessment of 21-day month, 8 hours per day.

GUARANTEED SERVICE RESPONSE TIME

  • On-site service response time guaranteed within 2-3 working hours of the call being placed. Our service hours are 8:00 a.m. to 5:30 p.m. Should we fail to meet these minimum standards at any time, you will receive a 10% discount towards your next supply purchase.

GUARANTEED SERVICE SATISFACTION

  • Service will be performed at your office as required. If the situation cannot be remedied, ADVANCED Office will take the following steps:
    • The machine will be brought to our shop for service and a loaner machine will be supplied at no additional cost.
    • If the machine cannot be repaired in our shop, ADVANCED Office will replace the equipment with a similar machine at no charge. (Based on a five year guarantee).